Privacy Policy

The information we handle depends on how you use Lincoln Casino and the services available to you. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We only seek information that is reasonably relevant to operating the service, meeting our responsibilities and supporting a safe gaming environment.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications you send to us, including questions, complaints, requests and conversations with customer support.

Verification information

To confirm identity, age, location or eligibility, we may request verification information and documents. This can include information shown on identity documents, proof of address, images or other information needed to complete checks. Verification information may be reviewed to help prevent fraud, misuse of accounts, impersonation, money laundering and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, refunds, account balances, gaming activity and other transactions. Payment providers may process payment details on our behalf. Where possible, payment information is handled through secure payment services, and we may receive transaction references, payment status and limited payment details rather than complete payment credentials.

Device, technical and usage information

When you access the site, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you use the site. We may also record security events, failed login attempts and other activity that helps us protect accounts and maintain reliable services.

Information from other sources

In some situations, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in delivering the website. We may combine this information with information already associated with your account where this is necessary for verification, security, support or legal compliance.

Lincoln Casino uses personal information for purposes connected with providing and managing the website and its services. Depending on the circumstances, information may be used to:

• Create, operate and maintain your account.
• Process deposits, withdrawals and other account transactions.
• Verify your identity, age, location and eligibility.
• Carry out anti-fraud, security and risk checks.
• Meet applicable legal, regulatory and responsible gambling obligations.
• Provide customer support and respond to questions, complaints or requests.
• Communicate with you about your account, transactions, service notices and changes to our terms or policies.
• Detect, investigate and prevent unauthorised access, abuse, cheating, fraud and other harmful or unlawful activity.
• Understand how the website is used and improve its performance, design, accessibility and security.
• Send promotional communications where permitted and where you have agreed to receive them, subject to your marketing choices.
• Create internal records, reports and statistics using information in a way intended to support the operation and improvement of the service.

We may use information where it is needed to provide a service you request, to protect our users and systems, to comply with a legal obligation, or where it is reasonably necessary for the operation and security of the business. Where consent is used for a particular purpose, you may withdraw that consent as described in the section below. Withdrawing consent does not affect processing that has already taken place or processing that is permitted on another basis.

Marketing communications

If you have chosen to receive marketing, we may send information about services, features or offers that may be relevant to you. You can withdraw consent or unsubscribe from marketing communications at any time by using an available unsubscribe option or by contacting support. Service and account messages, such as security alerts, transaction notices and important policy updates, may still be sent when they are necessary to manage your account.

Cookies and similar technologies

Lincoln Casino may use cookies and similar technologies to remember preferences, keep the site working, support account sessions, improve security, understand website usage and measure performance. Some cookies may be provided by service partners that help operate analytics, payments, security or other website functions. Cookies can be temporary or remain on your device for a longer period, depending on their purpose.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some site features may not work correctly, and you may need to enter information again. Browser settings differ, so check the help or privacy section of your chosen browser for instructions.

When information may be shared

Personal information may be shared with service providers that help us operate the website and provide services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. They are expected to handle information only as needed for their role and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect users, enforce our terms, investigate suspected misconduct, respond to legal or official requests, resolve disputes, or protect the rights, property and security of Lincoln Casino, its users or other parties. If the business or parts of its operations are reorganised, transferred or sold, relevant information may be provided as part of that process, subject to appropriate protections.

Security measures

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, encryption where appropriate, secure systems and staff or provider procedures. No online service can guarantee complete security, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been compromised.

How to exercise your data rights

You may ask to access personal information we hold about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, or withdraw consent to marketing. To make a privacy or data request, contact support@lincoln-casinos.com. Please describe your request clearly and provide enough information for us to identify your account and understand what you need.

For security, we may need to verify your identity before completing a request. This helps prevent someone else from obtaining, changing or deleting information without permission. We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements, security concerns and any lawful exceptions. In some cases, we may need to retain certain information or decline part of a request where this is necessary to provide the service, investigate misuse, resolve a dispute or meet a legal obligation.

Closing an account and keeping records

You may ask about closing your account through the available support channels. Closing an account does not automatically mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be retained where it is needed to prevent fraud, handle disputes, establish or defend legal claims, or meet legitimate operational and security needs.

When information is no longer needed for the purpose for which it was collected, and there is no continuing reason to keep it, we aim to securely delete it, anonymise it or otherwise dispose of it in an appropriate manner. Backup systems and records held by service providers may be removed or overwritten according to their ordinary processes and applicable requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. When changes are made, the updated version will be made available on this page with a revised effective date where appropriate. We encourage you to review the policy periodically so you understand how information is handled.

Questions and privacy requests

If you have a question about this Privacy Policy or want to exercise your access, correction, deletion or marketing consent rights, email support@lincoln-casinos.com. We will use the information you provide to understand and manage your request and may retain a record of the request for security, compliance and service management purposes.